Privacy Policy

Last updated: 06 January, 2025

Lush Essence (herein referred to as “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from lush-essence.com (herein referred to as the “Site”).

1. Information We Collect

  • Personal Information: When you make a purchase, we collect information such as your name, billing and shipping address, payment details, email address, and phone number.
  • Device Information: We automatically collect details about your device, including your IP address, browser type, time zone, and some cookies installed on your device.
  • Order Information: Includes details of your purchase, such as items bought, order total, and payment method.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping and returns.
  • Communicate with you regarding your order or customer service inquiries.
  • Improve and optimize our website.
  • Provide targeted advertisements or marketing (if applicable).

3. Sharing Your Information

We may share your information with third-party service providers to help us process orders and deliver services. For example:

  • Payment Processors: We use secure third-party payment systems to process your payments.
  • Advertising Partners: We may share limited data for marketing and advertising purposes.

4. Cookies and Tracking

We use cookies to improve your browsing experience and offer tailored content. You can manage cookie preferences through your browser settings.

5. Your Rights

  • Access and Correction: You can request access to or correction of the personal information we hold about you.
  • Data Deletion: You may request that we delete your personal data unless required by law to retain it.
  • Opt-Out: You can opt-out of targeted advertising or marketing communications at any time.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law.

7. Security

We take reasonable measures to protect your personal information. However, no online system is entirely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting to the Site.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: info@lush-essence.com
Phone:+254 719 715 248